Welcome to Linen House Shop’s FAQ page. We understand that creating your perfect sleep sanctuary involves careful consideration, and we’re here to ensure your experience with us is as comfortable as our premium bedding products. Below, you’ll find answers to common questions about our products, delivery, payments, and more.
Product Information
What types of bedding products do you offer?
We specialise in premium bedroom essentials including:
- Beds & Mattresses
- Blankets
- Cushions & Throws
- Mattress Protectors & Toppers
- Quilt Covers
- Quilts & Pillows
- Sheets & Pillowcases
How do I care for my Linen House Shop products?
Our premium bedding requires gentle care to maintain its quality. We recommend following the specific care instructions provided with each product. Generally, washing in cool water with mild detergent and avoiding harsh chemicals will help preserve the luxurious feel and appearance of your bedding for years to come.
Ordering & Account
How do I create an account?
You can create an account during the checkout process. Having an account allows you to track orders, save your preferences, and enjoy faster checkout for future purchases. If you encounter any issues, please contact our customer service team.
Can I modify or cancel my order after placement?
Order modifications or cancellations are possible within the first 24 hours of placement, provided your order hasn’t entered the processing stage. Please contact us immediately at [email protected] with your order details, and we’ll do our best to assist you.
Payment Options
What payment methods do you accept?
We accept the following payment methods for your convenience:
- Visa
- MasterCard
- JCB
- PayPal
Is my payment information secure?
Absolutely. We take your privacy and security seriously. Our payment processing systems use industry-standard encryption to ensure your financial details remain protected throughout the transaction.
Delivery Information
What are your delivery options and timeframes?
We offer two delivery options to ensure your premium bedding arrives safely:
- Standard Shipping – $12.95: Delivered via DHL or FedEx within 10-15 business days after processing (1-2 business days)
- Free Shipping – Available on orders over $50: Delivered via EMS within 15-25 business days after processing
Do you deliver to my location?
We deliver worldwide, excluding Asia and select remote regions. If you’re unsure whether we deliver to your location, please contact our customer service team at [email protected] before placing your order.
How will I know when my order has shipped?
You’ll receive a shipping confirmation email with tracking information once your order has been processed and dispatched. This allows you to monitor your delivery and anticipate its arrival.
Returns & Exchanges
What is your return policy?
We want you to be completely satisfied with your purchase. If for any reason you’re not happy with your order, you may return items within 15 days of receipt. Items must be in original condition with tags attached. Please contact our customer service team to initiate a return and receive further instructions.
How long does it take to process a refund?
Once we receive your returned items, refunds are typically processed within 5-7 business days. The time it takes for the refund to appear in your account will depend on your financial institution’s processing times.
Contact Information
How can I contact customer service?
Our dedicated customer service team is here to help with any questions or concerns. You can reach us at:
- Email: [email protected]
We hope this FAQ has addressed your questions about Linen House Shop. If you need further assistance, please don’t hesitate to contact our customer service team. Thank you for choosing us to help create your perfect sleep sanctuary.
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