Privacy Policy

Last Updated: [Insert Date]

At Linen House Shop, we are committed to protecting your privacy and ensuring the security of your personal information. Just as we meticulously craft our premium bedding products to create your perfect sleep sanctuary, we apply the same care and attention to detail in safeguarding your data. This Privacy Policy outlines how we collect, use, store, and protect your information when you visit our website at doonacoversqueen.com or make a purchase from us. By using our site, you agree to the practices described in this policy.

1. Information We Collect

To provide you with a seamless and secure shopping experience, we collect the following types of information:

• Personal Information: When you make a purchase or create an account, we collect details such as your name, email address, shipping address, and payment information (e.g., Visa, MasterCard, JCB, or PayPal details). This information is processed through encrypted channels and is never stored on our servers.
• Transaction Data: We record details of your orders, including products purchased, payment method, and transaction history, to process your requests and improve our services.
• Technical Information: We automatically collect data like your IP address, browser type, and device information to enhance site functionality and security.
• Cookies and Tracking Data: We use cookies and similar technologies to remember your preferences, analyze site traffic, and personalise your experience. For more details, see Section 5.

2. How We Use Your Information

Your data is used solely to enhance your experience with Linen House Shop, in line with our commitment to quality and security:

• To process your orders and payments securely, using industry-standard encryption.
• To manage your account, including order tracking and saving preferences for future purchases.
• To communicate with you about your orders, provide customer support, and respond to inquiries at [email protected].
• To improve our website, products, and services through analytics and feedback.
• To comply with legal obligations and prevent fraud.

We do not use your data for marketing purposes without your explicit consent, and you can opt out at any time.

3. Sharing and Disclosure of Information

We value your trust and do not sell, trade, or rent your personal information to third parties. However, we may share data in the following circumstances:

• Service Providers: We work with trusted partners, such as payment processors (e.g., PayPal) and shipping carriers, to fulfill your orders. These parties are bound by contracts to protect your data and use it only for the services we request.
• Legal Compliance: We may disclose information if required by law, such as to comply with a subpoena or regulatory request.
• Business Transfers: In the event of a merger or sale of Linen House Shop, your data may be transferred to the new entity, subject to the same privacy protections.

We ensure that all third parties adhere to strict data protection standards.

4. Data Storage and Security

Your security is our priority. We implement robust measures to protect your information:

• Storage: Data is stored on secure servers located in Australia and other regions where we operate. We retain personal information only as long as necessary to fulfill the purposes outlined in this policy or as required by law.
• Security Measures: We use SSL encryption for all transactions, regular security updates, and monitoring to prevent unauthorized access. Your financial details are never stored on our systems—they are processed directly through encrypted payment gateways.
• International Transfers: As we serve customers globally (excluding Asia and select remote regions), your data may be transferred to countries with varying data protection laws. We ensure such transfers comply with applicable regulations, such as the Australian Privacy Principles.

5. Cookies and Tracking Technologies

Our website uses cookies to provide a personalised and efficient shopping experience:

• Types of Cookies: We use session cookies (which expire when you close your browser) and persistent cookies (which remain on your device for a set period) to remember your login details, shopping cart items, and site preferences.
• Purpose: Cookies help us analyze website traffic, improve functionality, and display relevant content. We may also use third-party tools, like Google Analytics, to understand how customers use our site.
• Control: You can manage cookie preferences through your browser settings. Note that disabling cookies may affect site performance.

6. Your Rights

You have control over your personal information, including the right to:

• Access and Correction: Request a copy of the data we hold about you or update inaccurate information.
• Deletion: Ask us to delete your personal data, subject to legal obligations.
• Opt-Out: Unsubscribe from marketing communications or withdraw consent for data processing at any time.
• Complaints: Lodge a complaint with us or relevant authorities if you believe your privacy has been breached.

To exercise these rights, contact us at [email protected]. We will respond within 30 days.

7. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. The latest version will always be posted on our website with the effective date. Continued use of our site after changes constitutes acceptance of the updated policy.

8. Contact Us

If you have questions about this Privacy Policy or how we handle your data, please reach out to our dedicated team:

Thank you for trusting Linen House Shop with your privacy. We are dedicated to providing you with a secure and elegant experience, just as we do with our premium bedding products.