Shipping Information
Order Processing Time
All orders are processed within 1-2 business days from the date of purchase. Orders placed on weekends or public holidays will be processed on the next business day.
Shipping Methods & Delivery Times
We offer two convenient shipping options to ensure your premium bedding products arrive safely:
Standard Shipping – $12.95
- Carrier: DHL or FedEx
- Delivery Time: 10-15 business days after dispatch
- Tracking: Included with all standard shipments
Free Shipping
- Available for: Orders over $50
- Carrier: EMS
- Delivery Time: 15-25 business days after dispatch
- Tracking: Available upon request
Shipping Regions
We ship globally with the exception of some Asian countries and remote regions. Please contact us if you’re unsure about delivery to your location.
Returns & Exchanges Policy
At Linen House Shop, we are committed to your complete satisfaction with our premium bedding products. If you’re not entirely happy with your purchase, we’re here to help.
Quick Summary
- Returns and exchanges accepted within 15 days of delivery
- Products must be unused, in original packaging with tags attached
- Refunds processed within 7-10 business days after we receive your return
Return & Exchange Eligibility
To be eligible for a return or exchange, your item must meet the following criteria:
- Returned within 15 days of delivery date
- In the same condition as received – unused, unwashed, and undamaged
- In the original packaging with all tags attached
- Accompanied by the original receipt or proof of purchase
Non-Returnable Items
For hygiene and safety reasons, the following items cannot be returned or exchanged unless faulty:
- Mattress Protectors & Toppers (once opened)
- Pillows (due to hygiene restrictions)
- Products without original tags or packaging
- Items that show signs of use or damage not present at delivery
Return Process – Step by Step
1 Contact Us
Email us at [email protected] within 15 days of receiving your order. Use the template below to ensure you provide all necessary information.
2 Wait for Authorization
We will respond within 24 hours (on business days) with a Return Authorization Number and detailed shipping instructions.
3 Package Your Item
Securely package the item in its original packaging, including all tags, labels, and documentation.
4 Ship Your Return
Send the package to our returns address (provided in your authorization email). We strongly recommend using a trackable shipping service for your protection.
5 Confirmation
Once we receive and inspect your return, we will notify you of the approval or rejection of your refund or exchange via email.
Refund Information
Once your return is approved:
- Refunds will be processed to your original payment method (Visa, MasterCard, JCB, or PayPal)
- Processing time: 7-10 business days after we receive your return
- Original shipping charges are non-refundable
- Return shipping costs are the responsibility of the customer, unless the item is faulty or incorrect
Exchanges
We are happy to exchange items for a different size or color, subject to availability. The exchange process follows the same steps as returns. If the exchanged item is of higher value, you will need to pay the difference. For lower value items, we will refund the difference.
Faulty or Incorrect Items
If you receive a faulty item or an incorrect product, please contact us immediately at [email protected]. We will cover all return shipping costs and expedite your replacement to ensure you receive the premium quality you expect from Linen House Shop.
Return Request Template
Subject: Return/Exchange Request – Order #[Your Order Number]
Email Content:
Dear Linen House Shop Team,
I would like to request a [return/exchange] for my recent order.
Order Number: [Your Order Number]
Order Date: [Date of Order]
Product Name: [Product Name]
Reason for Return/Exchange: [Please specify reason]
If Exchange: [Preferred replacement item/size/color]
Contact Phone: [Your Phone Number]
I confirm that the item is unused, in its original packaging with all tags attached.
Thank you,
[Your Full Name]
Contact Us
For any questions about shipping, returns, or exchanges, please contact our customer care team:
Email: [email protected]
Address: 51 Nandewar Street, CONGARINNI NORTH, AU 2447
Response Time: Within 24 hours during business days
Thank you for choosing Linen House Shop. We appreciate your business and are committed to ensuring your complete satisfaction with our premium bedding products.