Term and Conditions

Welcome to Linen House Shop! By accessing our website at doonacoversqueen.com and making a purchase, you agree to these Terms and Conditions. Please read them carefully, as they outline the rights and responsibilities of both you (the user) and us (Linen House Shop). We are committed to providing premium bedding products, including beds, mattresses, blankets, cushions, throws, mattress protectors, toppers, quilt covers, quilts, pillows, sheets, and pillowcases, with a focus on quality, comfort, and customer satisfaction. Our policies are designed to be transparent, fair, and compliant with applicable laws in Australia and other regions we serve.

1. User Obligations and Responsibilities

As a user of our website, you agree to:

• Provide accurate and complete information when creating an account or placing an order.
• Use the website only for lawful purposes and not engage in any fraudulent activities.
• Respect our intellectual property and not copy, distribute, or misuse any content from the site.
• Ensure that you are of legal age to enter into a binding contract in your jurisdiction.
• Comply with all applicable laws and regulations when using our services.

If you fail to meet these obligations, we may suspend or terminate your access to the website. We value your trust and expect you to use our site responsibly to maintain a positive shopping experience for all.

2. Product and Service Description

At Linen House Shop, we specialise in high-quality bedding products that enhance your sleep and home comfort. Our offerings include:

• Beds & Mattresses: Designed for durability and support.
• Blankets, Cushions & Throws: Soft and stylish additions to your living space.
• Mattress Protectors & Toppers: Protective layers for hygiene and comfort.
• Quilt Covers, Quilts & Pillows: Premium materials for a restful night.
• Sheets & Pillowcases: Breathable and luxurious fabrics.

We strive to provide accurate descriptions and images of our products. However, slight variations may occur due to screen settings or manufacturing processes. If you have any questions, please contact us before purchasing. Note that some items, like mattress protectors and pillows, have specific hygiene restrictions as outlined in our returns policy.

3. Order and Payment Terms

When you place an order on our website, you agree to the following terms:

• Order Processing: Orders are processed within 1-2 business days from the date of purchase. Orders placed on weekends or public holidays will be processed on the next business day.
• Shipping: We ship globally, excluding some Asian countries and remote regions. Shipping options include:
  • Standard Shipping: $12.95 via DHL or FedEx, with delivery in 10-15 business days after dispatch. Tracking is included.
  • Free Shipping: Available for orders over $50 via EMS, with delivery in 15-25 business days after dispatch. Tracking is available upon request.
• Payment Methods: We accept Visa, MasterCard, JCB, and PayPal. All payments are processed securely, and you must ensure sufficient funds or credit availability.
• Order Confirmation: Once your order is placed, you will receive a confirmation email. If there are any issues, we will notify you promptly.

We reserve the right to cancel orders in case of stock unavailability, pricing errors, or suspicious activity. In such cases, a full refund will be issued.

4. Intellectual Property

All content on this website, including text, images, logos, and designs, is the property of Linen House Shop and is protected by copyright and trademark laws. You may not use, reproduce, or distribute any content without our prior written permission. Unauthorised use may result in legal action. We appreciate your respect for our creative efforts and brand identity.

5. Liability Limitations

Linen House Shop is dedicated to providing reliable services and high-quality products. However, our liability is limited as follows:

• We are not responsible for delays or failures in delivery due to unforeseen circumstances, such as weather, carrier issues, or customs delays.
• We do not guarantee that the website will be error-free or uninterrupted, though we strive to maintain its functionality.
• Our total liability for any claim related to your purchase is limited to the value of the order in question.
• We are not liable for indirect damages, such as loss of profits or data, arising from the use of our products or website.

This limitation is in accordance with Australian consumer law, which may provide additional rights that cannot be excluded.

6. Returns and Refunds

We want you to be completely satisfied with your purchase. Our returns and exchanges policy includes:

• Return Period: Returns and exchanges are accepted within 15 days of delivery.
• Eligibility: Items must be unused, in original packaging with tags attached, and accompanied by proof of purchase.
• Non-Returnable Items: For hygiene reasons, mattress protectors, toppers (once opened), and pillows cannot be returned unless faulty.
• Process: Contact us at [email protected] within 15 days for authorization. Once approved, refunds are processed within 7-10 business days to the original payment method. Original shipping charges are non-refundable, and return shipping costs are the customer’s responsibility, unless the item is faulty or incorrect.

For faulty or incorrect items, we cover return shipping and expedite replacements. Please refer to our full Returns & Exchanges Policy for details.

7. General Provisions

These Terms and Conditions constitute the entire agreement between you and Linen House Shop. We may update them periodically, and continued use of the site constitutes acceptance of changes. If any part of these terms is found invalid, the remainder remains enforceable. These terms are governed by the laws of Australia, and any disputes will be resolved in the appropriate courts.

Thank you for choosing Linen House Shop. We appreciate your business and are here to ensure your experience with us is exceptional.